Shipping policy

Shipping Policy

Last updated: July 2026

Order Processing

Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays) after payment has been approved.

During peak seasons, promotions, or holidays, processing may take longer. Custom, personalized, or made-to-order items may require additional time. If total shipment time will exceed 30 days from order date, we will notify you and provide the option to cancel for a full refund, consistent with FTC Mail/Telephone Order Merchandise Rule requirements.

You will receive a shipping confirmation email with tracking information once your order ships.

Domestic Shipping (United States)

Shipping options and estimated delivery times are shown at checkout based on your location and order. Transit estimates are provided by the carrier and begin at ship date, not order date. Delivery estimates are not guaranteed and may be affected by weather, carrier delays, or other events outside our control.

International Shipping

We ship to select countries outside the United States. International transit times vary by destination and method chosen at checkout.

Customs, duties, and taxes. Unless your order is marked as Delivered Duty Paid (DDP) at checkout, you are responsible for any import duties, VAT/GST, customs fees, and brokerage fees assessed by your country's customs authority upon arrival. These are not included in the product or shipping price. Refusal to pay these charges resulting in return or abandonment of the shipment may result in forfeiture of shipping costs and a restocking fee.

European Union. For orders shipped to the EU, applicable VAT is collected as required under the EU's Import One-Stop Shop (IOSS) scheme for consignments valued at €150 or less; import VAT and duties apply to higher-value shipments and are collected on delivery. Delivery timeframes will not exceed 30 days from order confirmation unless otherwise agreed with you in writing.

United Kingdom. UK VAT is handled per UK import VAT rules for goods valued at £135 or below; above that threshold, VAT and duty are collected on import.

Customs processing delays are outside our control and may affect delivery times.

Risk of Loss and Title Transfer

United States and other non-EU/UK destinations. Risk of loss and title for goods pass to you upon our delivery to the carrier.

European Union and United Kingdom consumers. Risk of loss remains with us until the goods are delivered into your physical possession, in accordance with the EU Consumer Rights Directive (2011/83/EU) and the UK Consumer Rights Act 2015. This does not apply if you arranged carriage yourself using a carrier we did not offer or recommend, in which case risk transfers on handoff to that carrier.

Order Tracking

Tracking information is emailed once your order ships. Allow up to 24 hours for tracking to update. If you have not received tracking within a reasonable timeframe, contact Customer Support.

Shipping Address Accuracy

You are responsible for providing accurate shipping information at checkout. We are not liable for orders delayed, misdelivered, or returned due to incorrect or incomplete addresses. If a package is returned to us for this reason, additional shipping charges may apply to reship.

Lost, Damaged, or Stolen Packages

US and non-EU/UK orders: Once transferred to the carrier, delivery is the carrier's responsibility. If your package is lost, damaged, or marked delivered but not received, contact us promptly so we can assist with a carrier claim. We recommend checking with household members, neighbors, building management, and local carrier offices first.

EU/UK orders: Because risk remains with us until you receive the goods (see above), contact us and we will arrange a replacement, refund, or carrier claim at no cost to you if the package is lost or damaged in transit.

Shipping Delays

Delivery estimates may be affected by circumstances beyond our control, including severe weather, carrier service interruptions, customs processing, high order volumes, or natural disasters. We are not liable for delays caused by these events but will make reasonable efforts to keep you informed.

Right of Withdrawal / Returns

Customers in the EU and UK have a statutory right to withdraw from a purchase within 14 days of receipt without giving a reason, subject to the conditions in our Returns Policy. This shipping policy does not limit that right.

Limitation of Liability

To the extent permitted by applicable law, our liability for shipping-related issues is limited to the shipping cost paid and/or replacement or refund of the affected item. Nothing in this policy limits liability that cannot be excluded under applicable consumer protection law, including EU and UK law.

Questions?

Contact Customer Support: support@k9sportsack.com