PRODUCT
These are common questions we hear about our carriers.
Which size is right for my pup?
Choosing the right size dog carrier depends on your dog’s back length and weight for proper comfort and safety. Sizes range from X-Small (9"–12") to X-Large (23"–25"). The carriers are grouped into three weight categories: Small (5–25 lbs), Medium (25–40 lbs), and Large (40+ lbs). Use these alongside the length measurement to narrow down your selection. K9 Sport Sack strongly recommends using our Sizing Page or taking the Sizing Quiz to find the perfect fit, as an incorrect size can affect both comfort and safety.
Will my dog fit in a K9 Sport Sack® carrier?
With a wide range of sizes and adjustability options the K9 Sport Sack® fits most small dogs, however, it is critical that the correct size is selected for your particular pup based on exact height/length measurements and not by breed or approximations. Please review our Sizing Page to ensure that you have the correct fit for the safest experience possible.
How do I train my dog to get in the K9 Sport Sack®?
There is no one perfect method to train your dog to use the K9 Sport Sack® but we have included a few key examples on our How to Use page. In short, we have put over 30,000 dogs in our carriers and the more we practiced, the more dogs seemed to like being put in. Whatever method you and your dog settle on, DON'T GIVE UP! Use our Hints and Tricks and always remember to contact us for additional help or time to train your dog. It will be worth it!
Is it veterinarian approved?
Yes! When creating the original K9 Sport Sack®, our primary concern was the safety and long-term health of our own dog, Daisy. Because of that, we took that model to our local vet and had him go over the ergonomics with a fine tooth comb.
Is the K9 Sport Sack® Washable?
Yes! We recommend turning the bag inside out, removing the rigid back plate if you have the Knavigate carrier, and using a gentle cycle. Hang dry afterwards.
ORDERS
Below are some of are common questions about orders
How will my items be shipped in the U.S.?
K9 Sport Sack® uses a variety of UPS shipping methods for all domestic orders over 1 lb. Please allow for 1-2 days of packaging before your item ships, 2-5 days if ordering a waterproofed or custom item.
- UPS SurePost (2-7 business days, may be delivered via UPS or local post office)
- UPS Ground (2-5 business days)
- UPS 2nd Day (Allow 1 business day for packaging plus 2 business days)
- UPS Next Day (Allow 1 business day for packaging plus 1 business day)
Items under 1 lb. are shipped via USPS First Class.
Shipping labels for orders are created between 7-11am MST Mondays-Fridays. Weekend orders will be processed the following Monday. If you need a package to be shipped same day, please call our customer support at 385.515.8908 and we will do all we can to help.
How will my items be shipped internationally?
K9 Sport Sack® uses USPS or UPS for international orders and shipping times can vary from 2-5 weeks or 3-5 days depending on the method chosen at checkout.
- International orders are subject to import taxes, customs, duties, and brokerage fees. Your order may be held by your customs office until fees are paid. In these cases K9 Sport Sack® is not responsible for collecting/charging these fees. Therefore, it is the duty of the customer to be aware of charges that may occur at the time of delivery/pickup for imported goods. If a package is refused for this reason a refund will not be issued until and if the package is returned to K9 Sport Sack®.
- K9 Sport Sack® is not responsible for any delays in the shipment caused by invalid addresses, carrier delays, or custom duties/ taxes. If a delay does occur please contact your local post office or the carrier it was shipped with to find out more information.
If you are ordering internationally, it is your responsibility to familiarize yourself with your country's import and customs fees. You will likely be subject to these charges that are imposed and controlled by your country and not by K9 Sport Sack®. Therefore, K9 Sport Sack® will not pay for, supplement or otherwise be responsible for customs charges. Any order that is returned because of refused customs charges will be subject to a 20% restocking fee.
How quickly will my order ship?
Products in stock ship within 1-2 business days. Orders with custom products can take up to 5 business days. Order notifications and tracking information are sent to the e-mail on file after check-out. If your item is backordered, you will receive an order notification after check-out indicating the status of your order, periodic updates on fulfillment status and a shipping notification when your order has shipped.
OTHER QUESTIONS
These are common questions we hear about our carriers.
Can I return/exchange my items?
Check out our Returns/Exchanges and Warranty page.
Is there a Warranty?
Yes! Check our Warranty page for more information.
General / Shopping FAQs
How long does shipping take?
In-stock orders ship within 1–2 business days. Standard domestic shipping takes 2–7 business days, depending on the method. International shipping varies from 3–5 days (expedited) to 2–5 weeks (standard). Custom items may take an additional up to 5 business days to process.
Do you ship internationally?
Yes, K9 Sport Sack does ship internationally. We use Openborder to handle the international checkout process, which means customers can see accurate shipping rates, duties, and taxes upfront with no surprise fees at delivery. Once the order is placed, Epost Global takes over to manage the international shipping, customs, and final delivery.
NOTE: This option is not available in every country. In those instances, the customer will be responsible for any taxes, duties, or other fees incurred in the delivery process. (Currently available in Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, and Australia.)
What payment methods are accepted?
K9 Sport Sack accepts all major credit cards (Visa, Mastercard, American Express, Discover, Diners Club), as well as PayPal, Shop Pay, Apple Pay, Google Pay, Venmo, and Amazon Pay.
How can I contact K9 Sport Sack?
You can reach our team by phone at +1 (385) 515-8908 or by email at info@k9sportsack.com. You can also use the contact form on our Contact Us page.
Is K9 Sport Sack suitable for cats or other small pets, or only dogs?
While the carriers are designed and marketed with dogs in mind, many customers have successfully used them for cats and other small animals of similar size and temperament. The same sizing rules apply; measure your pet's length and ensure they fit comfortably in an upright position. When in doubt, reach out to the support team for guidance.
How do I track my order after placing it?
Once your order ships, a tracking notification is sent to the email address provided at checkout. If you don't receive it, check your spam folder first, then contact the team at info@k9sportsack.com with your order number.
Does K9 Sport Sack have a loyalty, referral, or affiliate program?
Yes, K9 Sport Sack has an affiliate program for those interested in earning rewards by sharing our products. You can sign up or learn more on their Affiliate Program page.
Can I find K9 Sport Sack products in physical retail stores?
Yes, select products are available in stores. Use the Store Locator on our website to find a retailer near you. If you prefer to shop online, the full range is always available at k9sportsack.com.
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